Blue Cube enhances customer support with TNS 365

A leading cold storage hire specialist has enhanced its out-of-hours support for customers, thanks to a new partnership with TNS 365.

Blue Cube (PCS) Ltd supplies UK-built, eco-friendly, portable cold storage and blast chiller or freezer units to the food industry, pharmaceutical sector and others.

The Staffordshire-based rental company, which is part of Turner and Co (Glasgow) Ltd, prides itself on offering unrivalled technical support to its customers, 24 hours a day and 365 days a year. Many of its clients operate around the clock, often across multiple sites around the UK.

During office hours, Blue Cube’s own service desk handles incoming calls. Often these technical experts can ‘dial in’ to a unit’s telematics and remotely resolve any issues. For more complex challenges, they can dispatch a member of the in-house refrigeration engineer team.

Outside of office hours, Blue Cube used a third party to provide customer support but wanted to ensure this service worked seamlessly with its own provision. Blue Cube has therefore appointed out of hours specialist TNS 365 to provide this consistency of service.

Alan Hunt, Managing Director of Blue Cube (PCS), said:

“We were very impressed with both the experience TNS 365 have and, as importantly, how approachable and personable Adam and the wider team come across.  This aligns with our own values, and I am looking forward to strengthening our relationship with them over the coming months.”

An important factor for choosing TNS 365 was the technical expertise of its team. This means that Blue Cube’s clients experience the same high level of customer service if they call out of hours as they would during the day.

Adam Drake, Director of TNS 365, added:

“We’re excited to bring Blue Cube onboard as another new customer from within the cold chain industry. We will be providing out of hours call handling for Blue Cube with the aim of continuing their close customer relationships and great customer service into the night and on weekends.

TNS 365 will offer Blue Cube a host of live KPI information via our custom-built dashboard, in order for them to learn more about their out of hours activities and help them make strategic decisions in the future. We feel information is key to growth and we’re excited that team Blue Cube have the same mindset.”

TNS 365 has more than 50 years’ experience in the call centre and commercial vehicle sectors. It was founded to enable companies like Blue Cube to provide their customers with a high quality 24-hour service. TNS 365 prides itself on rapid fulfilment, with 85 per cent of jobs allocated to an engineer within 10 minutes. Job allocation can be via SMS, e-mail or phone call. Call centre staff are handpicked based on their knowledge and expertise of specific industries such as cold chain distribution.

Source: UK Haulier - Blue Cube enhances customer support with TNS 365