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Freight Customer Service Representative

Freight Customer Service Representative in Buffalo, New York State

Buffalo, United States
Job Type
16th January 2022

Job Role: Freight Customer Service Representative
Salary: 40,000 - 55,000

Freightalent International are looking to speak with a Freight Customer Service Representative to join an international company with multiple offices across the USA.

Additional Information: 3 Years Minimum Experience

? Provide rate quotes to Customers according to Company policy.

? Enter customer orders/changes as well as inbound alerts and pickup requests according to established department policies and procedures.

? Answering all emailed and EDI pickups received and dispatch to stations with verifications.

? Provide timely and accurate information to customer inquiries and shipment tracking requests.

? Must effectively address customer issues and ensure resolution.

? Provide timely feedback to the company regarding service failures or customer concerns.

? Arranging payments via Credit Card or Check for customers that do not have a credit line.

? Other duties as assigned